Transactions, Escrow & Cancellations
This policy explains how a sale on Webba actually completes, and what happens if it does not. It is part of Webba’s Terms of Service. The important point up front: Webba does not hold money and is not the escrow provider. Payment and transfer are carried out by Escrow.com, an independent third party, under Escrow.com’s own terms.
Starting a purchase and reservations
When you use “Buy Now” or accept an offer, Webba records a transaction for that domain at the agreed price. Recording a transaction does not by itself take the domain off the market — a listing is held exclusively for a buyer only once payment for it has been secured. Until then the same domain may still be sold to another buyer. A recorded transaction is not a completed sale, and one that is not carried through may lapse and the domain return to sale.
How a sale completes through escrow
Where a sale is taken through escrow, it is settled through Escrow.com — escrow is arranged for a sale rather than applied automatically to every order. When a transaction is set up with the provider, the typical sequence is:
- both the buyer and seller agree to the transaction terms;
- the buyer pays the agreed price into escrow (Escrow.com holds it — Webba never does);
- once payment is secured, the seller transfers the domain to the buyer (typically by an account “push” at the registrar);
- the buyer has an inspection period to confirm the domain was received;
- when the buyer accepts, Escrow.com disburses the funds to the seller and the transaction closes.
Buyer acceptance is not the same as final settlement: a sale is complete only once Escrow.com has actually disbursed to the seller and closed the transaction. Timing of each step, including any disbursement delay, is controlled by Escrow.com, not by Webba.
Fees
Webba does not charge a marketplace fee for a transaction. Escrow.com charges its own escrow fee; under the current arrangement that fee is paid by the seller and deducted from the seller’s proceeds, so the buyer pays the agreed price and nothing more. Domain registration, renewal, or transfer costs at a registrar are separate and are the responsibility of the party the registrar charges. ⚖ Legal review recommended: who bears the escrow fee and any registrar transfer costs should be stated to match the exact commercial arrangement at launch.
Cancellation, failure, and refunds
Funds are held by Escrow.com, not by Webba, so a cancellation, a dispute, or the return of funds during a transaction is handled by Escrow.com under its rules, and Webba does not control escrow outcomes. Webba’s Money Back Guarantee (below) stands behind that process. In general:
- if the buyer never funds escrow, no transfer occurs and the reservation is released;
- if the seller fails to transfer the domain after funding, Escrow.com’s process governs the return of the buyer’s funds;
- a cancellation or dispute during the transaction follows Escrow.com’s cancellation and dispute procedures; and
- once a transaction has closed and disbursed, it is final subject to Escrow.com’s and the registrar’s rules.
Webba may reflect the transaction’s status from the provider and may release a reservation for a transaction that is cancelled, failed, or abandoned. ⚖ Legal review recommended: refund/cancellation wording must mirror Escrow.com's actual policy and any consumer-law cancellation rights in your buyers' jurisdictions.
Money Back Guarantee
If you pay for a domain sold on Webba and do not receive it, you get your money back: the full purchase price you paid. Where Escrow.com returns your funds under its process, that is how the refund is made; if for any reason it does not, Webba refunds the purchase price to you itself.
The guarantee covers non-delivery: a domain you paid for that is never transferred to you. Once the domain has been transferred to you and the transaction has closed, the sale is final.
What Webba does not guarantee
Apart from the Money Back Guarantee above, Webba does not guarantee that a buyer will pay, that a seller will transfer, that Escrow.com will act within any particular time, or that any transaction will complete. Domains are sold as is; see the disclaimers in the Terms.
Contact
Questions about a transaction on Webba: hello@webba.com. Questions about escrow itself, payment, or disbursement should be directed to Escrow.com.